Important Information
Al Kiswah Towers Policies
To help make your stay at River Edge Inn in Gatlinburg as comfortable and enjoyable as possible, please take a moment to review the hotel policies below. These guidelines cover important details such as check-in and check-out times, guests, children, pets, and payments, so you know what to expect throughout your stay.
- Check-in: Guests may check in from 3:00 PM. A valid government-issued ID may be required.
- Check-out: Check-out is available until 11:00 AM. Late check-out may be available upon request and subject to availability.
- Cancellation: Cancellation and refund policies vary depending on the selected room and booking rate.
- Guests: All guests must provide accurate information when making a reservation.
- Children: Children are welcome. Additional charges may apply depending on the room and occupancy.
- Pets: Pets are subject to hotel policy and may require prior approval or additional fees.
- Smoking: Smoking is not permitted in designated non-smoking rooms and indoor public areas.
- Noise: Guests are requested to maintain a quiet environment and respect other guests, particularly during nighttime hours.
- Payment: A valid payment method may be required to guarantee the reservation. Additional charges may apply for certain services.
- Damages: Guests may be responsible for any damage to hotel property caused during their stay.
- Visitors: Visitors must comply with hotel security and occupancy requirements.
- Personal Belongings: Guests are responsible for their personal belongings. Please use the available safety facilities where provided.
- Special Requests: Special requests are subject to availability and cannot always be guaranteed.
- Hotel Rights: The hotel reserves the right to refuse service or take appropriate action in cases involving misconduct, unsafe behavior, or violation of hotel policies.